Privacy Policy

1. Who We Are

GoStitch Technologies, VRR Heritage Road, Doddanekundi, Bangalore, Karnataka, India – 560037, is responsible for Your personal data (the "Data Fiduciary"). Contact: support@gostitch.in.

2. Data We Collect

• Account details: Your mobile number (verified with a one-time password), name and, if You choose to give it, email address. We assign You a customer number.
• Pickup & delivery details: flat / house and building, street, area, landmark and pincode. If You use "Use current location" or the map pin, Your device location is used to find Your address, and the pinned coordinates may be saved with the order to help our pickup partner reach You.
• Order details: services and items, measurement notes, design or special instructions, pickup date and slot, delivery speed, prices, discounts, order status, ratings, feedback and support requests.
• Payment details: online payments are processed by Razorpay. We receive and store the payment status, amount and payment / transaction references. We do not receive or store Your card, UPI PIN or bank login details.
• Cart: the items in Your cart, so it is available on Your other devices.
• Technical data: when the website or app hits an error, we record the error message, the page, the app version, the device / browser type and Your customer number — never Your name, phone number or address. We also count which pincodes are checked, to plan where to expand.
• Data stored on Your device: the website and app keep Your session, selected location and in-progress booking in Your browser / app storage so You do not lose them. We do not use advertising or third-party tracking cookies.

3. AI Assistants

AI assistants (for example ChatGPT or Claude) can look up GoStitch services, prices, service areas and pickup slots through our information service. To answer, the assistant sends us only what the question needs — such as a pincode, the services You are interested in and whether You want express delivery. It does not send us Your name, phone number or address, and it cannot place an order: bookings are made by You on www.gostitch.in.

Your conversation with the AI assistant is handled by that assistant's provider under its own privacy policy.

4. How We Use Your Data

• To verify Your mobile number, create and secure Your account.
• To schedule pickups and deliveries, carry out stitching and repair work, and keep You updated about Your order.
• To calculate prices, apply offers (such as the first-order discount), take payments and process refunds.
• To answer support requests and handle complaints and grievances.
• To prevent fraud and misuse, and to fix errors and improve our service.
• To meet legal, tax and accounting obligations.

We do not sell Your personal data, and we do not use it for third-party advertising.

5. Who We Share It With

• Our tailors and pickup / delivery partners: Your name, phone number, address and order details, only to carry out Your order.
• Google Firebase (Google Cloud): hosting, login (one-time password), database and server functions.
• Razorpay: to process online payments and refunds.
• Map services (OpenStreetMap; Google Maps where the map pin is enabled): to turn Your location into an address when You use the location features.
• Authorities: where required by law or to protect rights, safety and property.

These providers process data on our behalf and may store it on servers in India or other countries, with appropriate safeguards.

6. How Long We Keep It

We keep account and order data for as long as Your account is active and as needed to provide our services, resolve disputes and meet legal, tax and accounting requirements. Error records are kept only as long as needed to fix problems.

7. Security

Data is sent over encrypted connections (HTTPS). Access to customer data is limited by account-based security rules, so customers can see only their own data and only authorised GoStitch staff can see order details. No system is completely secure, but we work to protect Your data and will inform You and the authorities of a breach where the law requires.

8. Your Rights & Deleting Your Account

You can ask us to: access the personal data we hold about You; correct or update it; delete it; withdraw consent; or nominate someone to exercise these rights on Your behalf. Your email and default pickup address can also be updated on the Account page of the website or app.

Withdrawing consent or deleting Your account means we can no longer provide services to You. It does not affect processing done before.

9. Children

Our services are meant for persons aged 18 or above. Persons under 18 may use them only through a parent or legal guardian.

10. Changes to This Policy

We may update this Privacy Policy. The "Last Updated" date above shows the latest version; significant changes will be highlighted on the website or app.

11. Grievance Officer & Contact

For questions, requests or complaints about Your personal data, contact our Grievance Officer:

We acknowledge requests and complaints within 48 hours and resolve them within 30 days. If You are not satisfied, You may complain to the Data Protection Board of India.